Can I buy spare parts?
Definitely. Wishbone Design Studio products are meant to be used and repaired, if necessary, for years to come. Go to www.shopwishbonedesign.com to buy spare parts.
How does the warranty work?
Wishbone Bike Recycled Edition and Wishbone Cruise each have a five year limited warranty*. All other Wishbone products have a one year warranty against manufacturing defects and workmanship. Our products are designed so that 100% of the components are repairable and replaceable. Whatever the problem, we have replacement parts to solve it. For eco reasons, we send out just the parts that are required. It is highly unlikely that an entire bike, flip or wagon will ever need to be replaced.
To make a warranty claim just follow these steps:
1. Email us at firstname.lastname@example.org with your name and contact details (email, phone, delivery address).
2. Tell her which product you have, its batch number and briefly describe the problem.
3. Attach nice and sharp, close-up photos of the issue. Including a quick video earns you extra brownie points.
4. Include your dated proof of purchase (purchase receipt, credit card, or bank statement) if you can.
* 5 year limited warranty: Wishbone’s limited warranty does not cover normal wear and tear, improper assembly or maintenance, damage due to accident, misuse, abuse or neglect, cosmetic deterioration of wooden components or rust.
More General Questions
How can I become a Wishbone products retailer or distributor?
Check out this page with info for retailers, then complete the application form providing information on your business, other brands you sell, and why you would like to work with us
How can I contact Wishbone Design Studio?
Contact us at email@example.com or by phone during NZ office hours on +64 43891959.
Who designed the gorgeous Wishbone branding and website?
Our buddies. They’re also members of New Zealand’s disproportionately creative community.
Ryan and Alicia are www.degreedesign.co.nz – they’re graphic designers extraordinaire and they eat my muffins like they’ve been starved for a week. They won a Gold Award from the NZ Design Institute for our visual identity and branding.
Our wishbonedesign.com website was designed and built by Pep and Kate who are www.saltedherring.co.nz. You absolutely have to see some of their other sites – spellbinding stuff. So what if they are half Dutch.
PS. If you’d asked who wrote the website copy, I’d have mentioned it was me, Jen. Every word.
Where are Wishbone Design Studio products made?
Our products are made in China. Our factory is regularly audited for social and ethical accountability.
What are Wishbone Bike’s vital stats?
Wishbone Bike Original 3in1
Boxed: Weight, 7kg. Dimensions, 74 x 39 x 15 cm
Assembled: Weight,5.4kg. Dimensions, 102 long x 50 wide x 49 cm high. Adjustable seat height 28 to 46 cm. Recommended age: 1 to 5 years.
Wishbone Bike Recycled Edition 3in1
Boxed: Weight, 8.3kg. Dimensions, 79 x 50 x 13 cm
Assembled: Weight, 6.6kg. Dimensions, approx 110 long x 50 wide x 47 cm high. Adjustable seat height, 23 to 51 cm. Recommended age: 1 to 6 years.
Does the bike require assembly at home?
Your Wishbone Bike arrives pre-assembled except for the handlebars and wheels. You will need to choose whether to assemble your bike with three wheels or two wheels. Consult the assembly manual for help. You will need your own Phillips screwdriver to assemble the handlebars, and a 10mm wrench to flip the frame. Everything else is supplied with the bike.
Will Wishbone Bike fit my child?
Wishbone Bike is recommended for use by children aged 1 to 5 years. The seatpost is adjustable from 28 to 46cm (11 to 18 inches), the greatest range of any balance bike on the market! You can measure the length of your child’s inner pants’ seam to figure out if they will be able to straddle the bike seat yet or not. Both your child’s feet should be able to rest flat on the ground when they’re using the bike.
I have a flat tyre – what shall I do?
You can remove the inner tube from the tyre and repair it with a simple bike tube repair kit available at any bike store. You can pump the tube up again using a bike pump or at a gas station. Wishbone Bike tyres have a “schraeder” valve – the same as your motor car. But be careful not to overpump the tyre – 25psi is enough.
Where do I find my Recycled Edition frame manufacturing year and batch code?
Your RE bike frame’s batch code can be found on your bike frame, molded inside the circular area near where the rotafix bolt is inserted. The manufacturing year is the number in the centre of the code. For example, 13 means 2013.
More Bike questions
It’s hard to get the handlebar grips on (or off). Help!
Simply rub a dot of liquid soap inside the handgrips, then they slide on easily.The easiest way to remove the grips is to peel them back and roll them off. You’ll need to do this when you’re ready to flip the frame from low to high position.
How do I teach my child to balance on two wheels?
1 Commit to the big day when you will convert from three to two wheels.
2 Tell your child they have graduated to riding a big kids’ bike and the world is their oyster from this day forward .
3 Plan to take your kid riding on their big-kid two-wheeler Wishbone Bike every day or so for the next couple of weeks. Its okay if they ride only for just 1 minute the first time. Each day should be a wee bit longer
4 Make it fun – play shadow-chasing, tag or run races with your child on their big-kid bike.
5 If your child is not loving it, give it a rest for a day.
6 Go on family trips to the park with everyone riding a two-wheeler.
7 And remember, every kid is different. Some find it easy, some take longer. With Wishbone Bike, you can always go back to three wheels and wait for more auspicious timing. Good luck!
Does Wishbone Bike meet applicable safety standards?
Yes. Wishbone Bike complies with current US, European, Australian, New Zealand and international toy safety standards.
The inner tube has a special bent valve. Where can I get a replacement?
You can buy any replacement parts, including inner tubes, for Wishbone Bike from Wishbone Design Studio on www.shopwishbonedesign.com.
Flip + Mini-Flip
What are Wishbone Flip’s vital stats?
Boxed: Weight, 4.1kg. Dimensions, 65 x 25 x 29 cm
Assembled: Weight, 2.6kg. Dimensions, 64 long x 35 wide x 40 cm high. Adjustable seat height 22 to 27.5 cm. Recommended age: 1 to 5 years.
Boxed: Weight, 4.1kg. Dimensions, 55.5 x 25 x 23 cm
Assembled: Weight, 3.2kg. Dimensions, 54 long x 23.5 wide x 39 cm high. Adjustable seat height 21 to 23 cm. Recommended age: 1 to 3 years.
Does Wishbone Flip come assembled?
Yes, all except the handlebar – use the hex key and wrench supplied with your Flip to fit the handlebar to the shell. Follow the photo instructions on the instruction sheet included in your box or download them here. (insert link)
How do I convert the Flip from rocker to ride-on?
Wishbone Flip arrives in the box in rocking mode. It can be flipped into rolling mode and back again in seconds with the use of a latch – no tools are required.
There are different ways to flip the toy. We think this is the simplest method:
1 Place your Flip upside down on a flat surface.
2 Press and turn the latch to disconnect one end of the base.
3 Lift the free end of the base up as you slide the knob along the slot.
4 Reconnect the latch.
My kid’s legs are growing. Our Flip seat seems low.
Flip can grow a little with your child. There is a second set of holes in the lower section of the shell for you to raise the seat height. Just undo the nuts and bolts that hold the two halves of the shell together using two hex keys, and replace them in the higher holes.
More Flip Questions
We’ve been riding like wild things and have broken a caster wheel. Now what?
You can get replacement caster wheels from the Wishbone online store.
To remove a broken wheel, use a flat headed screwdriver to lever the wheel off. Watch Richard, the Flip’s designer, demonstrate how to do this here. [link to youtube vid.]. It requires a fair bit of grunt. Make sure you protect the wooden rail with a piece of wood or a thin book or a coaster or something – otherwise you’ll dent your poor little Flippy.
The new caster simply pushes on. Keep pushing until you hear a dull click – then it’s properly installed.
We’re moving house and I’m trying to pack Flip back into its original box. Why won’t it fit?
You’ll need to remove the handlebar. Still not fitting in the box? Make sure the caster wheels are lying flat at the bottom of the box. Should fit now.
What are Wishbone Wagon’s vital stats?
Boxed: Weight, 4.1kg. Dimensions, 82 x 48 x 23.5 cm
Assembled: Weight, 2.6kg. Dimensions, 82 long x 63 wide x 38 cm high. Recommended age: 1 to 10 years.